Frequently asked questions. For those who want to know every detail of the options available
Access to apartments is guaranteed from 4 to 7 pm; simply turn up at the accommodation. If you come to our offices before that time, we will call our contacts to find out whether the accommodation is available earlier, but we cannot guarantee different check-in times.
At 9.30 am. In the event of special requirements, we advise you to make arrangements with our contacts on site.
Yes, we advise you to book the ferry before you set off. We offer discounts of up to 40%, subject to availability.
Ask us for a quote when you contact us by email or telephone, and we will be happy to grant you the discount if available.
And there's more: depending on period and availability, if you book both accommodation and ferry through us, you receive a discount on the total cost of your holiday!
If your booking is at a "non-refundable" rate, you have already made full payment and received your voucher, so you can go straight to the accommodation.
Se invece hai prenotato una tariffa “normale” probabilmente avrai ricevuto una preautorizzazione sulla tua carta di credito (vedi domanda successiva) e allora dovrai passare prima da noi (siamo in Calata Italia 17, Portoferraio) per saldare la pratica e ritirare tutti i documenti necessari.
Don't worry, we have not made any charge to your card.
It is a preauthorisation: in other words, we have asked the credit card company if you have the funds needed to cover one or more nights of your entire stay as our guarantee.
Once you reach our offices, you can pay by credit or debit card or in cash. The only payment method we do not accept is cheques.
Before finalising bookings, we always provide all the information guests require to decide for themselves whether or not they will like the apartment, and also in view of the distances between the apartments we manage, we do not allow guests to visit apartments to decide whether or not to pay. However, we are always at guests' service if apartments fail to come up to expectations.